Phone +61 8 8947 3979

Terms and Conditions

Last updated: 17 June 2016

Please read these Terms and Conditions carefully before using the website (the "Service") operated by Darwin Coachlines Pty Ltd trading as Darwin City Airport Shuttle Service.

Your access to and use of the Darwin City Airport Shuttle Service website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Website Ticket sales

You will need to have access to a printer to print your online tickets off and present them to the driver. Customers who do not have printed tickets will not be able to travel on the bus.

Refund and Cancellation Policies

ALL cancellations less than 24 hrs from travel will incur 100% loss of fare.

ALL cancellations greater than 24 hrs from travel will incur 50% loss of fare.

Transfers are to and from airport, hotels and your destination, which is specified and confirmed in your booking only. Schedule date changes are permitted. All requests for amendments must be directed to Darwin City Airport Shuttle Service who will implement the request.

Conditions of Travel:

Darwin City Airport Shuttle Service will not be liable for any costs or delays incurred due to circumstances beyond our control. All luggage, including carry on baggage and personal items, is the sole responsibility of the passenger. Darwin City Airport Shuttle Service accepts no responsibility and shall not be liable for theft, loss or damage to any passenger baggage and personal items, whilst in a Darwin City Airport Shuttle Service vehicle.

Important Notice

Please read following carefully before you make a booking. 

Luggage. Please note, due to space limitations, each passenger is allowed one suitcase and one piece of hand luggage, if more room required please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone +61 8 8947 3979 before making a booking. All luggage must travel in the specially designed trailers with exception of small hand luggage at the drivers discretion.

For the convenience of other passengers please be ready 10 minutes prior to departure. If passengers are not ready for pickup at their allocated time they will need to rebook the next available service if seating capacity is available.

Hotel pick ups are available 24 hrs. (Every 20 mins 10am to 3pm and 10pm to 4am , otherwise hourly all other times)

Airport pick up available 24 hrs (Every 20 mins 10am to 3pm and 10pm to 3am, otherwise hourly all other times)

Pick Up times will vary with demand and flight scheduling. 

Passenger confirming pick up at Accommodation must do so 24 hours prior to pick up time on +61 8 8947 3979 between the hours of 0900 am and 1700pm.

Travel time to Darwin Airport is approx 20 mins.

Domestic passengers should allow 2 hours prior to their flight departure time when booking, International passengers 3 hours prior to their departure time.